Below are some frequently asked questions. If you have any other questions at all, fill out the Contact form and we will be in touch.
Product FAQS
Are your books new or used?
At Nightmare Nook Books we have a combination of both new and used horror, crime and thriller books. We endeavour to detail the condition of our books with photos and descriptions on the product pages. These are the condition of which the books leave the Nook on their way to new homes.
Do you sell signed or special editions?
We do occasionally have signed and special edition books. Whether a book is signed or special edition will be listed on the product page.
Will items be restocked?
This depends. If a book is popular we may restock it, but there is no guarantee. If you missed out on a particular book, contact us and we will look into it!
What is the Ghoulish Gift Wrap add on?
For an extra cost, you can add this to each book you purchase. This add on upgrade includes having each book gift wrapped by hand, with some stickers and a bookmark. We reserve the right to change the contents of the add on, but will always update the website with any changes that are made.
If you would like a note in with your order if it’s a gift, add this at the checkout and we will see what we can do!
Order & Shipping FAQs
When will my order be dispatched?
We aim to dispatch orders within 3-5 business days. You will be updated when your order is on its way to you.
How much is shipping?
Shipping costs will depend on the items you are ordering. We try to keep this as fair as possible by charging based on size. For example, you will pay a lower cost for smaller items. We reserve the right to increase postage costs in line with provider price increases.
How long does shipping take and can I track my order?
We are not liable for shipping and delivery delays and all delivery times are estimates only. Your order will be sent via Royal Mail’s tracked service.
Do you ship internationally?
Unfortunately we can only currently ship to the UK. This is due to the fact that shipping can incur higher fees or restricted delivery outside of this area.
Payment FAQs
What payment methods do you accept?
We accept card payments via Stripe as well as Paypal, Apple and Google Pay.
Why did my payment fail?
There are a number of reasons why a payment can fail. Please ensure all your details are accurate when making a payment. Please note that Apple Pay requires all details in your Wallet to be complete and in the correct format for payments to be successful.
If you encounter a payment issue, please check with your bank or payment provider in the first instance, and contact us if the issue persists.
Returns FAQs
Read our Returns Policy.